Conditions

One Strange Bird will sell to boutiques and on-line shops.  Shops must provide a copy of the resellers permit and fill out an application to be approved for wholesale pricing.

 

Minimum Opening Order

$150 per location

 

Reorder Minimum

$100

 

Quantities

Order quantities must be in multiples of each item’s requirement

 

Shipping

Shipping will be calculated and added to the order once the order has been packed up. 

 

Payment

Opening orders must be paid by credit cards.  Subsequent orders may qualify for Net 30 terms upon approved credit.  Invoices not paid within 30 days, will be subject to an interest charge.

 

Placing Orders

Please fill out the form on the order page of our website or email our order to: info@onestrangebird.com

 

Lead Time

Most items can ship within 3-5 business days of order.  Some items may require a 5-7 business day lead time for manufacturing.  Custom orders may take up to 2 weeks. 

 

Backorders

Will will notify you if an item is backorder.  Will will ship out all in stock items as soon as possible.  

 

Refunds

All sales are final.  Returns are not accepted unless the merchandise is defective or you feel there has been an error with your order.  Error based returns can only be made within 7 days of receiving the order. Returns are not accepted without prior approval and a return authorization number. 

 

Shipping Claims

Items damaged in transit are the responsibility of the carrier.  Damage claims from shipments with FedEx must be claimed directly with FedEx within 10 days of receipt.  Retain all original product, packaging, and boxes for damage claims.

 

Exclusivity

We do not offer exclusivity of our brand, however we work to create a non-competitive environment with our retailers.  Please email us with concerns.